Convenient Customer Care

For many of our customers, banking doesn't mean coming to the bank!

• Customer Resource Center 
• Tele-Banc 
• Reorder Checks Online
• Direct Deposit for Social Security or recurring government checks 

Customer Resource Center

Hectic lifestyles demand the utmost in financial convenience, and we respond to that need by providing real person service, staffed with real financial experts, 12 hours a day through our Customer Resource Center.

On Monday through Friday from 7:00 a.m. to 7:00 p.m. and on Saturday from 9:00 a.m. to 2:00 p.m., you can call 1-866-869-MORE (6673) and have a customer service expert assist you with account information and transactions.

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Tele-Banc

Take advantage of 24 hour Tele-Banc! For North Valley Bank, call toll free 800-750-7077 for up-to-date account information, anytime, day or night!

Tele-Banc Quick Guide:

1. Enter your account number followed by the # key
2. Select your account type: 1-Checking, 2-Savings, 3-CDs, 4-Loans
3. Enter your four-digit PIN and press the # key
4. Follow the voice prompts for:
   · Bank locations, phone numbers and hours
   · Unlimited deposits
   · Report a lost or stolen ATM/Check card
5. Press 9 to return to the previous menu

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